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Getting Help

We’re here to help you succeed with CyrionAI. Here are the best ways to get support:

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Contact Methods

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Email Support

For technical questions, account issues, or general inquiries: Email: [email protected] Response Time: Within 24 hours (usually much faster)

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Discord Community

Join our Discord server for real-time help and community discussions: Discord: https://discord.gg/cyrionlabs
  • Get help from our team and community members
  • Share your projects and use cases
  • Stay updated on new features and announcements
  • Network with other nonprofit organizations

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GitHub Issues

For bug reports and feature requests: GitHub: https://github.com/cyrionlabs/cyrionai/issues

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Documentation Resources

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Getting Started

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API Reference

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Examples and Tutorials

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Common Issues

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Authentication Problems

Issue: “Invalid API key” error Solution:
  1. Check that your API key is correct
  2. Ensure you’re using the Bearer prefix in the Authorization header
  3. Verify your account is active and not suspended
  4. Regenerate your API key if needed

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Rate Limit Exceeded

Issue: “Rate limit exceeded” error Solution:
  1. Check your current rate limits in the documentation
  2. Implement exponential backoff in your requests
  3. Contact us if you need higher limits for your use case

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Content Policy Violations

Issue: “Content policy violation” error Solution:
  1. Review our content policy guidelines
  2. Ensure your prompts comply with our policies
  3. Modify your request to avoid prohibited content

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File Upload Issues

Issue: Audio or image files not uploading Solution:
  1. Check file size limits (25MB for audio, 20MB for images)
  2. Ensure file format is supported
  3. Verify file is not corrupted

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Account Management

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Getting Your API Key

  1. Email [email protected] with proof of your organization’s status
  2. Provide documentation showing you’re a 501(c)(3) nonprofit, government entity, school, library, etc.
  3. Receive your API key upon approval

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Managing Your Account

  • API Key Management: Contact support to regenerate keys or view usage
  • Usage Analytics: Contact support for usage information
  • Account Settings: Contact support to update organization information

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Community Resources

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Blog and Updates

Stay informed about new features and announcements: Blog: https://blog.cyrionlabs.com

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Social Media

Follow us for updates and community highlights:

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Community Showcase

Share your projects and see what others are building:
  • Discord Showcase Channel: Share your nonprofit AI projects
  • GitHub Examples: Community-contributed code examples
  • Case Studies: Success stories from nonprofit organizations

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Service Status

Check our service status for real-time updates: Status Page: https://status.cyrionlabs.com

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Feedback and Suggestions

We value your feedback! Here’s how to share your thoughts:

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Feature Requests

  • Discord: Share ideas in the #feature-requests channel
  • GitHub: Create an issue for feature requests
  • Email: Send detailed proposals to [email protected]

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Documentation Feedback

  • GitHub: Create issues for documentation improvements
  • Email: Send suggestions to [email protected]

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General Feedback

  • Discord: Share your experience in the #general channel
  • Email: Send feedback to [email protected]

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Response Times

Contact MethodTypical Response TimeBest For
DiscordMinutes to hoursQuick questions, community help
EmailWithin 24 hoursTechnical issues, account problems
GitHub Issues1-3 daysBug reports, feature requests

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Before Contacting Support

To help us assist you more effectively, please have ready:
  1. Your API key (first few characters only)
  2. Error messages (if applicable)
  3. Code examples (if relevant)
  4. Steps to reproduce (for bugs)
  5. Your use case and organization details

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Emergency Support

For critical issues affecting your nonprofit’s operations: Emergency Contact: [email protected] Response Time: Within 4 hours
Emergency support is available for critical issues only. For general questions, please use our standard support channels.

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Need More Help?

If you can’t find what you’re looking for:
  1. Check our FAQ for common questions
  2. Search our documentation using the search bar
  3. Join our Discord community for real-time help
  4. Contact us directly via email
We’re committed to helping nonprofit organizations succeed with AI technology!